#Olivia Wen

1 messages · Page 1 of 1 (latest)

grand mangoBOT
heady karma
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The screenshot given by the customer is in Chinese, can you read it? I can translate it for you

tall wind
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Can you share the Payment Intent ID (pi_xxx) where the error was thrown?

heady karma
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pi_3MvKG8AGBn007jGA21ZLvnb7

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I'd like to know how to let customers long press to recognize the QR code when they use WeChat to pay

tall wind
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Does the QR shown on the customer's phone? What's the step to trigger this error message?

heady karma
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I asked the customer to send you a screenshot of each step. But can you read the screenshots because they are in Chinese? Is this OK?

tall wind
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Yup, that will be fine

heady karma
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ok，wait me 10 minutes

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It's a screen recording

tall wind
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Thanks for sharing! Let me have a check

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Upon checking, the payment can't be made with the saved photo of a QR code. Customer has to scan the QR code directly instead

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WeChat doesn't support payment using saved QR code photo

heady karma
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But when I read the prompt, it says "This merchant is not supported by XXX", does this mean my stripe account is not supported or all the merchants on stripe are not supported either

tall wind
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For this error, it's not supported for all merchants as it's not Stripe specific

image.png
heady karma
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What about the following error? If you don't support long press to identify the QR code, is it also not supported by all merchants?

tall wind
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I'm not sure about this. Can I suggest you writing to Stripe Support https://support.stripe.com/contact with the screenshot of long press QR code payment, so that they can check it for you?

Stripe: Help & Support

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heady karma
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ok, thx