oleg-codaio | Stripe Developers | Page 1

crimson viperBOT Apr 11, 2023, 10:41 PM

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exotic steppe Apr 11, 2023, 10:43 PM

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https://dashboard.stripe.com/events/evt_1MvblIAegRHrUhUqdcNzhzE3

It looks like the Stripe Hosted Invoice page made an API request to source_cancel, and that triggered cancellation of the subscription?

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silent skiff Apr 11, 2023, 10:57 PM

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Sorry for the delay!

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Just looking at the timeline for this

exotic steppe Apr 11, 2023, 10:58 PM

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No rush, thanks!

silent skiff Apr 11, 2023, 11:22 PM

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I see the customer was ultimately able to pay the invoice but yes, there were a few 3ds/additional authentication failures before then

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Still digging to see why this was canceled

exotic steppe Apr 11, 2023, 11:26 PM

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My guess is that there were 4 failed 3ds payment attempts, and it was canceled because our Stripe settings have subscriptions auto canceled at 4 payment attempts?

silent skiff Apr 11, 2023, 11:28 PM

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I think the fact that this is an IN-based customer plays a role here. Still looking into this, sorry for the delay!

exotic steppe Apr 11, 2023, 11:29 PM

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After it was canceled, the invoice was marked uncollectible. And then the customer still paid that invoice (we'll need to refund them for it since they basically paid for nothing)

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Oh ok, yeah all the issues related to 3DS we've had so far seem to be concerning customers in India

silent skiff Apr 11, 2023, 11:35 PM

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Okay, this does appear related to India RBI rules. Unfortunately, we don't know much about how these affect payment success/failure. I recommend reaching out to our Support team for more help: https://support.stripe.com/contact

#oleg-codaio