#Wreck
still solar
Do you have a Subscription ID I can look at?
chrome acornBOT
pallid gorge
👋 stepping in for my teammate!
Invoice payments are not retried if a bank debit payment method was used. The reason for this is so you don't incur additional bank fees
The "smart retries" settings configurable in your Billing settings only apply to card payments
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Ah do you know why the invoice payment failed? We have 2 subscriptions moved to INCOMPLETE_EXPIRED immediately (~20minutes) after subcribing.
I tried to look at the payment intent but there was no indication of any errors. We'll have to pull the bacs_debit payment method if users will not be able to purchase using their bank account.
pallid gorge
I recommend clicking into the "in_xxxxx's payment for an invoice of 102.00 failed" event at 7:04:44pm. that should include an error message with details about the failure
It looks like it was due to a missing mandate
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I don't see any error message in the dashboard.
But yeah it's possible it's due to the missing mandate
https://dashboard.stripe.com/events/evt_1MtxAvDY063t4dKs4zX8dq5P
pallid gorge
yep, that's it!
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But we have a mandate though because we were able to create the payment method. am i right?
Sorry, we're just trying to get on to the bottom of why our users can't purchase using a bank account.
pm_1Mq0DQDY063t4dKsdGA2Dy3c
for reference, we're using our own Bank form that we send to Stripe API to create the payment method.
pallid gorge
Not exactly. Stripe automatically generates the mandate if you collect payment details using Checkout or the Payment Element. In this case, I see the PaymentMethod was created with your secret key/in your backend code, not supplied by the customer in Checkout or the Payment Element