#oleg-codaio
wind edge
inland pawn
This is the subscription deleted event https://dashboard.stripe.com/events/evt_1MvblIAegRHrUhUqdcNzhzE3
pallid jewel
You set that here under "Manage failed payments": https://dashboard.stripe.com/settings/billing/automatic
inland pawn
That's what I thought too at first, but the settings there are for >7 days
The invoice was created on 4/11/23, 12:19:08 AM PST and canceled less than 20 mins later on 4/11/23, 12:37:06 AM PST
pallid jewel
This is the subscription deleted event https://dashboard.stripe.com/events/evt_1...
It looks like that was a POST request your integration made. You can see that the source was API, which means that the request came from outside of Stripe
inland pawn
Oh is it because 3d secure failed 4 times in a row? https://dashboard.stripe.com/events?related_object=in_1MvbTsAegRHrUhUqXlGOEMS8&ending_before=evt_1MvbU0AegRHrUhUqqlNgfNMS
That's definitely not a request we made
It looks like it was made by the customer, perhaps on the Hosted Invoice Page where they tried to confirm the payment? Notice the origin is
https://js.stripe.com/
Today we're handling two types of cancellations:
- Direct cancellations initiated by our server (like when a user cancels their subscription) - in that case the
requestproperty is set - Auto-canceled subscriptions (when 4 payment attempts within a week fail) - in that case the
requestproperty isnull
But it looks like in this case the retry is user-initiated from Stripe's invoice, but it still causes the subscription to get canceled with a request property set