Denzel

[mossy wolf]

Hey there, are you representing the platform user, or a user of it?

It sounds like you might be a user of the platform looking to add Terminal payments, in which case you may need to get in touch with their support team

Generally speaking, the issue you mention is related to an inability of a point of sale computer to reach a Reader device

Either because it's on a different network or because local device connections are blocked by the network configuration

Solving that might require contacting your local network administrator