koidestroyer

[daring sigil]

Hello! Are you doing this through the dashboard or the API?

[civic kraken]

All the work was done through the API, now we are not doing anything else because we don't know what to do. As this is supposedly a one off, we could fix it in the dashboard if that's faster/easier

[daring sigil]

Can you share the payment ID that's not working?

[civic kraken]

po_1MXyMUDBQB3Sal3JD39pEnRI

[daring sigil]

It looks like the issue is that they still have a bad bank account tied to their NOK currency - they need to specifically change their NOK currency bank account, not the EUR one