#AdamTheDeveloper
polar goblet
frigid carbon
Hey there
You should be able to look at account.updated Events to determine this if this occurred in past 30 days
flint kettle
It occurred within last 14 days, but would I be checking the "From your platform" or "From this account"?
It seems it's not in either. I tested it by manually disabling/enabling myself just now
frigid carbon
Can you share the account ID?
flint kettle
Yeah sure, two seconds
acct_1L8pEER9zD8J5oGY
No payouts were scheduled, we don't know why, and we presumed it was down to the payout disable/enable
frigid carbon
Give me a moment to look
flint kettle
Ok thanks
frigid carbon
Okay I'm seeing two events from where you just recently toggled payouts from enabled --> disabled on this account.
That said, I do see previous payouts on this account that have occurred on a weekly basis
As the payout schedule is set to weekly
When did you expect a payout to occur but there was no payout exactly?
flint kettle
Thanks for that info. I can't see those events 😦
There should have been a payout initiated on Wednesday last week on the 5th, to be paid out on the 11th.
Is this where to look?
frigid carbon
To see these Events you do need to use the "View Dashboard as this Account" in the top right when viewing the Connected Account
Then you go Developers --> Events
You can also see that they did have a payout on April 3rd
Which is inline with the weekly (7 day) schedule the account is set for
flint kettle
Yes I see that, but nothing intiated since
They normally show initiated (all other 500+ accounts do), then as "in transit"
frigid carbon
By that you mean you expect one to be in transit right now?
frigid carbon
Gotcha. Looks like the funds in that account aren't currently available so they weren't paid out this week. I can see they are still Pending.
Honestly not positive why that is... everything looks fine to me but we only focus on the API side of things here -- I don't know that much about available vs. pending balance holders. You are going to be better off working with our Support team directly on this via https://support.stripe.com/contact/login
flint kettle
I can ask the support team about that one, thanks.
Also, I found the events you mentioned. It's because the dashboard defaults to only POST and delete methods. When I enabled the GET, it worked.
