futjrnaut | Stripe Developers | Page 1

cloud briarBOT Apr 10, 2023, 1:14 AM

#

scenic turtle Apr 10, 2023, 1:14 AM

#

hi @craggy pebble

#

so we're passing the email into the customer panel page

#

from our platform to autofill the email.

craggy pebble Apr 10, 2023, 1:15 AM

#

Hi there,, are you using the no-code solution or API?

scenic turtle Apr 10, 2023, 1:16 AM

#

the nocode solution

craggy pebble Apr 10, 2023, 1:16 AM

#

OK, https://stripe.com/docs/customer-management/activate-no-code-customer-portal#url-parameters you can follow this guide to prefill email

Activate the no-code customer portal

Set up Stripe's customer portal with a no-code configuration.

#

Remember to encode the email address.

scenic turtle Apr 10, 2023, 1:18 AM

#

yea we're doing all of that

#

the login link never sends to the email thats encoded

#

try it yourself

craggy pebble Apr 10, 2023, 1:19 AM

#

Can you share me the complete URL? including the encoded email address?

#

This email address is not encoded

#

an encoded email address should looks like jenny%40example.com, refer to the doc that I sent earlier to learn how to encode an email address.

scenic turtle Apr 10, 2023, 1:23 AM

#

like this?

#

but it doesn't really matter, if we're passing the email or not

#

a user should be able to type their email in, this doesn't work either

#

no email login link is sent by stripe

craggy pebble Apr 10, 2023, 1:25 AM

#

You mean you didn't receive the login email from Stripe?

scenic turtle Apr 10, 2023, 1:25 AM

#

correct

craggy pebble Apr 10, 2023, 1:25 AM

#

Did you check the spam folder?

scenic turtle Apr 10, 2023, 1:25 AM

#

tried multiple emails fresh accounts

#

spam folders nothing

craggy pebble Apr 10, 2023, 1:25 AM

#

Can you share with me one of the email addresses that you used earlier?

#

Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

scenic turtle Apr 10, 2023, 1:29 AM

#

this?

craggy pebble Apr 10, 2023, 1:29 AM

#

Yes

scenic turtle Apr 10, 2023, 1:29 AM

#

kk

craggy pebble Apr 10, 2023, 1:32 AM

#

I don't see any customers matching these two email addresses.

scenic turtle Apr 10, 2023, 1:32 AM

#

we're testing with my other emails

craggy pebble Apr 10, 2023, 1:33 AM

#

You have only one customer in your account, and its email address is different from the two that you shared earlier.

#

https://stripe.com/docs/customer-management/activate-no-code-customer-portal#share

The login link doesn’t reveal if a matching customer with the same email address is found or not. If a one-time passcode isn’t received, ensure the email address entered matches the email address of an existing customer. You can check if there’s a matching customer by entering the email address in the search bar of your Stripe dashboard.```

scenic turtle Apr 10, 2023, 1:33 AM

#

so the user needs to have purchased from us

#

to ge tthe login link?

#

makes sense

#

what do we use for new cusotmers?

craggy pebble Apr 10, 2023, 1:34 AM

#

The email address needs to match the email address of one of your existing customers.

#

You don't use customer portal for new customers.

#

For new customers, I'd suggest you to use Stripe Checkout https://stripe.com/docs/payments/checkout/how-checkout-works

How Checkout works

Learn how to add a Checkout page to your website and collect payments.

scenic turtle Apr 10, 2023, 1:36 AM

#

ok ty will use checkout

#futjrnaut