just problem! | Stripe Developers | Page 1

fresh patioBOT Apr 10, 2023, 12:47 AM

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ocean pilot Apr 10, 2023, 12:48 AM

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Hi there, are you running your app in one of these supported devices? https://stripe.com/docs/terminal/payments/setup-reader/tap-to-pay-on-iphone#supported-devices

Tap to Pay on iPhone

Accept contactless payments in the United States on a compatible iPhone with the Stripe Terminal SDK.

tulip grove Apr 10, 2023, 12:50 AM

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Yes, my iPhone is iPhone11 and running iOS 16.4.

ocean pilot Apr 10, 2023, 12:59 AM

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OK, did you also add the entitlements files ? https://stripe.com/docs/terminal/payments/setup-reader/tap-to-pay-on-iphone#entitlements-build-file

Tap to Pay on iPhone

Accept contactless payments in the United States on a compatible iPhone with the Stripe Terminal SDK.

tulip grove Apr 10, 2023, 1:01 AM

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Yes, my other iPhone is fine, it is iPhone13 and running iOS 16.0.3.

ocean pilot Apr 10, 2023, 1:06 AM

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So you are using the same code, and it's running fine in iPhone 16.0.3, but not in 16.4?

tulip grove Apr 10, 2023, 1:09 AM

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Yes, the same code, so i'm so confused.

ocean pilot Apr 10, 2023, 1:12 AM

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That's indeed strange.

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Can I suggest you to react a github issue https://github.com/stripe/stripe-terminal-ios/ and report this problem to the Stripe terminal team directly?

GitHub

GitHub - stripe/stripe-terminal-ios: Stripe Terminal iOS SDK

Stripe Terminal iOS SDK. Contribute to stripe/stripe-terminal-ios development by creating an account on GitHub.

tulip grove Apr 10, 2023, 1:13 AM

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I wonder what happened if I got an error "Unable to prepare the built-in card reader to accept payments. Reconnect the app to the reader."?

tulip grove Apr 10, 2023, 2:31 AM

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hello?

ocean pilot Apr 10, 2023, 2:38 AM

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Hi there, I was busy with other users.

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I'm afraid that I don't have an answer for that at this moment. Can I suggest you to write in to Stripe support https://support.stripe.com/contact/email so I can follow up there? Alternatively you can also create a ticket in github repo to discuss this problem directly with Stripe terminal team.

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#just problem!