#brandealo
sharp haven
Hi 👋 sorry, but I can only provide support here in English, would you mind translating?
If you would prefer to work in another language then please reach out to our Support team:
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I also see you mentioned WooCommerce, if this is a question about the Stripe integration that WooCommerce provides then you will want to reach out to the WooCommerce support team.
long nest
all payments from my clients present this error and remain as failed payments: Stripe SCA identification error.
sharp haven
Can you share the ID of a payment where you're seeing that behavior?
long nest
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sharp haven
Thank you, taking a closer look.
Sorry, all I'm seeing is that the 3DS/SCA authentication was not completed successfully, but I don't have insight on why as the authentication decision is made by the customer's bank. Have you spoken with your customer about what they saw while trying to complete the payment?
long nest
No, but this happens with all my clients, I have not been able to receive any payment... maybe it is for the amount of the purchase, it is above USD1,000
echo duneBOT
sharp haven
We won't be able to tell off of speculation alone. The customer's bank is the one that tells us whether authentication was successfully completed, so they would be the ones that need to be spoken with to determine why an authentication attempt failed. You will want to have your customers speak with their banks to figure out why the authentications are failing.
echo duneBOT
drowsy rapidsBOT
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