#gabor
sturdy viper
slender latch
So now, as far as I can see my only option is to give fix amount rewards instead of free months (e.g. via balance upgrade). My question is: do I understand this well? Are there any options I can't see that I can take the coupon solution further, and build it fully and reliably?
Thanks!
PS: I think "free month" coupons would simplify this a lot.
stone viper
Gotcha
Yep I think fixed amount coupons are the best solve here
So instead of doing a percent, calculate the amount for a month and apply that
Then that same discount will be applied on upgrade/downgrade and it won't change due to %
slender latch
If I convert the free month to fix amount (and have different amounts for the yearly and monthly subscriptions), then I will still bump into the same problem at plan switch.
Since the yearly plan is discounted, so the monthly price is lower.
stone viper
So you only want to give one month off but then if they switch from yearly --> monthly you only want to give 1/12th of a month off? I don't think I'm fully following, sorry.
slender latch
Customers can collect multiple free months. When on a monthly plan, a rewarded customer will have only one 100% coupon on the subscription, so we would apply more 100% off coupons in the following months if there are multiple reward points.
When a customer switches from monthly to yearly plan, we would replace that 100% coupon to a 8.33% coupon. And if they have three reward points (for example), we would replace the 100% coupon to a 25% coupon (three months off the yearly price).
The yearly plan is half price at the moment, so let's say the monthly price is $10, and the yearly is $5 per month.
So, with fix rewards, we would need a $10 coupon for monthly users, and $5, $10, $15 … $60 coupons for yearly users.
stone viper
So if they are on a yearly Price they get a $5 off coupon. When they switch to monthly here ($10 a month) how much discount should they ideally get?
slender latch
$10, after switching.
stone viper
Oh okay got it
slender latch
Let's say the monthly customer has three reward points (three free months), and they have a 10$ coupon attached to the subscription. When switching to yearly plan, they should get $15 that results in three free months. When switching back, $15 should be converted to $10, that they will get for 3 months).
stone viper
Hmm yeah this is really complicated with Customer Portal unfortunately
There isn't really going to be a clean way to handle it since you want a dynamic discount amount
Like you need control to change the coupon/discount or apply the right Customer Balance amount (prior to Invoice)
This just isn't something the Customer Portal handles at the moment. You would essentially need to build your own Customer Portal for this funcationality
slender latch
Then, it seems that currently it is not possible to give free month rewards when using the Customer Portal.
stone viper
Not to dynamically do this with changing from yearly --> monthly or vice versa
slender latch
Ok, I got it. Thank you.
stone viper
Sure. I can submit some feedback about having a customizable coupon like "one month off"
I understand the use-case, unfortunately we just don't support this right now
slender latch
Thank you, that would be great.
Other possible solution would be to have a way to run an api function on our side when payment at plan switch happens (via webhooks), that would give us a chance to remove or update coupons just before payment happens. But that is probably not an ideal solution on Stripe's side.
stone viper
Yeah that is really hard with Customer Portal
slender latch
I think I will implement this with a fix amount reward then. E.g. $5 reward for both monthly and yearly customers. This can be implemented easily via customer balance. Not ideal, but still something.
Thank you again for your help!
stone viper
Yep that sounds like the best bet for now