mattwoberts | Stripe Developers | Page 1

frail perchBOT Apr 6, 2023, 10:27 AM

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sterile isle Apr 6, 2023, 10:27 AM

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👋 happy to help

zenith hemlock Apr 6, 2023, 10:27 AM

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Hi there.

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So I've got a customer, who added a BACS payment method and removed their credit card one, on the 21st march. They were then billed on the 31st March and payment failed. Invoice in_0MpvReEHSdXPilfDWPmoPMst.

If I look into the payment intent (pi_2MpwPhEHSdXPilfD15imiFn1) I can see that it''s set to requires_payment_method - so it looks like no PM was associated with that payment intent.

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Can you tell me why this might be, given they added the bacs PM 10 days previous?

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Oh hang on - that bacs PM - it's not set as the default

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How can that be - I thought one PM had to be the default payment method?

sterile isle Apr 6, 2023, 10:33 AM

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yes ecactly

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sorry I was looking at the invoice to try to understand what happened

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how did they change their payment method?

zenith hemlock Apr 6, 2023, 10:34 AM

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They used the customer portal

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evt_0Mo743EHSdXPilfDAbqKwQ0k

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That's them adding the BACS PM

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And then they removed their card - evt_0Mo74HEHSdXPilfDpBb5AYXa

sterile isle Apr 6, 2023, 10:36 AM

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yes basically what happened here is that they removed the card details after adding the bacs PM

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that's why the PM wasn't added as the default

zenith hemlock Apr 6, 2023, 10:37 AM

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I thought that the UI would stop you removing a PM when it's set to the default - it forces you to always have a default PM set?

sterile isle Apr 6, 2023, 10:38 AM

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I'm not sure that's the current behavior

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anyways what you need to do now is to set the bacs PM as the customer's invoice_settings.default_payment_method so that when we retry the invoice it will use that PM for payment

zenith hemlock Apr 6, 2023, 10:41 AM

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Yeah will do, I'll experiment with the customer portal too, thanks

sterile isle Apr 6, 2023, 10:43 AM

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let me know if you need any more help

zenith hemlock Apr 6, 2023, 10:44 AM

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Doesn't seem to let me do what they did - see how it won't let me delete the card becauase I need a default PM

sterile isle Apr 6, 2023, 10:47 AM

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maybe it wasn't set as their default payment method

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maybe it was only saved on the subscription

zenith hemlock Apr 6, 2023, 10:48 AM

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Yeah that could be true, thanks I'll leave you alone and do more digging here 😉

#mattwoberts