just problem! | Stripe Developers | Page 1

frozen fractalBOT Apr 6, 2023, 8:06 AM

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pine helm Apr 6, 2023, 8:06 AM

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if it's working on one reader but not the other perhaps the reader is faulty. I'd start by making sure the problematic reader is updated to the latest firmware at least

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do you know the serial number of the two readers, the one working and the one not?

vocal grail Apr 6, 2023, 8:10 AM

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WSC513103001604 this is the one that doesn't work.
WSC513124037909 this is the one that does work.
Can you check it for me ASAP?

pine helm Apr 6, 2023, 8:16 AM

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well the main thing I wanted to look at what firmware version they use, and they're both on the latest version at least

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overall I'd suggest writing to https://support.stripe.com/?contact=true with a detailed email with all the context like the serial numbers of the readers, a video of the behaviour, the exact code in your integration plus PaymentIntent IDs used in the video, so we can have a look; always possible the reader just needs to be replaced, that happens

#just problem!