just problem! | Stripe Developers | Page 1

solid elmBOT Apr 6, 2023, 3:19 AM

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soft kettle Apr 6, 2023, 3:19 AM

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Hi there, what happened after the screen went black? was it still functioning ?

scenic cypress Apr 6, 2023, 3:22 AM

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yes, still functioning. And my customer did turn the reader off and restarted it hoping that would solve the issue but it still happened after my customer did that.

soft kettle Apr 6, 2023, 3:23 AM

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Do you have the PaymentIntent ID?

scenic cypress Apr 6, 2023, 3:26 AM

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pi_3MpC69IZwcIFVLGr23l3wK1f

soft kettle Apr 6, 2023, 3:30 AM

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Thanks for the ID. Just want to confirm, was your user collecting the on-reader tips? https://stripe.com/docs/terminal/features/collecting-tips/on-reader

Collect on-reader tips

scenic cypress Apr 6, 2023, 3:52 AM

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yes, i'm sure.

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Do you have any suggestions?

solid elmBOT Apr 6, 2023, 3:54 AM

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soft kettle Apr 6, 2023, 3:55 AM

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Can you try with another reader and see if you encounter the same problem?

#just problem!