#Jinliang

1 messages · Page 1 of 1 (latest)

rocky coyoteBOT
jovial oracle
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Could you elaborate a bit more? Which integration and any example request id?

shrewd wasp
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Customers of our platform find that the transfer is abnormal, and then inform us. We have checked the following transaction records, but we cannot explain them. The transactions: rtx_1Mrn4mFCRvzb7CqWchRB1AXn, rtx_1Mrm8CFCRvzb7CqWkEZcyy8d

jovial oracle
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That's not Stripe Id, more like an ID from your own system

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Do you have any id from Stripe Dashboard?

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And how abnormal exactly?

shrewd wasp
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These are payment records export from dashboard, we can't explain how these transaction occured.

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These IDs are from Dashboard, not from our platform.

jovial oracle
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Okie how abnormal are those?

shrewd wasp
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These transactions were not triggered by customer payments.