#Mistri

1 messages · Page 1 of 1 (latest)

prime agateBOT
random pecan
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Do you have some examples of failed payments? Specifically Charge IDs or Request IDs

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

proven birch
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Yes, here is the request ID: req_NherxG2K7ibxE5

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They said they contacted their bank already and the bank found nothing wrong

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Additionally, this card has been used before to make a purchase on our store

random pecan
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How many payments in total are failing?

proven birch
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Just in the last week, every single customer has gotten the same error message. That's around 5 customers from 2 different countries (Canada and USA), in different states as well.