boylepeter | Stripe Developers | Page 1

floral obsidianBOT Apr 5, 2023, 5:42 PM

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brave wind Apr 5, 2023, 5:43 PM

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Do you have an example of one of these Subscriptions?

solid wing Apr 5, 2023, 5:44 PM

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Sure, would you prefer live or test?

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cus_NaPbel1PWoMQxB

brave wind Apr 5, 2023, 5:49 PM

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This will work. Taking a look now

solid wing Apr 5, 2023, 5:54 PM

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You know, I'm looking closer into this now (and should have before I came running for help!) but I believe we are showing the correct retry behavior. Perhaps there were a couple that were scheduled to end on or about the date of migration that canceled without collection, but it seems that most if not all of the failed invoices are correctly entering retry behavior. Would that be the behavior if for example the subscription were to cancel on 4/6 and the payment failed today, would the subscription be allowed to cancel without colleciton?

brave wind Apr 5, 2023, 5:55 PM

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It looks like no Subscription was ever created for this customer. Like, it appears attempts were made to create a Subscription, but ultimately only a Payment Intent was created: https://dashboard.stripe.com/logs?object=cus_NaPbel1PWoMQxB

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

solid wing Apr 5, 2023, 5:56 PM

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Yea, that one definitely looks weird. Any insight on the above would be great, but I think I need to do some more homework before I continue wasting your time! I really do appreciate the help though!

brave wind Apr 5, 2023, 5:59 PM

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No worries! Subscription migrations are not simple, so I understand how this can happen. As far as I can tell, your system wasn't able to successfully create a Subscription, so the payment failed and no retries were done

solid wing Apr 5, 2023, 5:59 PM

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I believe that's what is happening, that the subscriptions that were scheduled to cancel are canceling without collection.
cus_NaPdYgRTFLV5el

brave wind Apr 5, 2023, 6:14 PM

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Hold on. It looks like there are 2 separate problems here. The first one on the first customer you gave me (cus_NaPbel1PWoMQxB) was that there was no subscription to begin with, whereas this second customer (cus_NaPdYgRTFLV5el) has a different problem where the subscription is created, but the payment fails and the Subscription is canceled.

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Are you able to confirm the dashboard settings were not changed for subscriptions with failed payments?

#boylepeter