#RONEN
lilac citrus
Hi there
livid perch
Hi
lilac citrus
Can you provide me an example Payout ID where the statement descriptor should have been updated?
lilac citrus
Thanks let me take a look
So yeah I'm seeing that the payout descriptor has been updated and we are passing it along to the bank for that payout. In the end, it is up to the bank for what they actually display on their statements, so this seems like the bank is using a cached version of the descriptor to me if you are still seeing the old descriptor displayed.
livid perch
In your dashboard the descriptor is displayed like this
And this is an event object
It also has a wrong statement descriptor
lilac citrus
Oh I was looking internally -- interesting. Let me see why it is showing that.
livid perch
I am assuming the event is not created by the bank and it precedes the actual transfer
lilac citrus
Hmm okay you do have that descriptor set for your platform Connect Payout settings: https://dashboard.stripe.com/settings/connect but my understanding is that we should override this if you set a specific payout descriptor on the account. Looking to confirm that
Yep we clearly call that out here: https://stripe.com/docs/api/accounts/object#account_object-settings-payouts-statement_descriptor
Yeah this feels like a bug to me. Give me a few mins to confer with a colleague
livid perch
Sure. Thanks a lot.
slender pikeBOT
livid perch
{
"id": "acct_1GsUAHIHgMvc4wHp",
"object": "account",
"business_profile": {
"mcc": "5812",
"name": "BIGGBY COFFEE",
"support_address": {
"city": "East Lansing",
"country": "US",
"line1": "2501 Coolidge Road",
"line2": "Suite 302",
"postal_code": "48823",
"state": "MI"
},
"support_email": "developers@biggby.com",
"support_phone": "+12313438583",
"support_url": null,
"url": "https://biggby.com"
},
"charges_enabled": true,
"controller": {
"type": "account"
},
"country": "US",
"default_currency": "usd",
"details_submitted": true,
"email": "mkotia@biggby.com",
"payouts_enabled": true,
"settings": {
"bacs_debit_payments": {},
"branding": {
"icon": null,
"logo": null,
"primary_color": null,
"secondary_color": null
},
"card_issuing": {
"tos_acceptance": {
"date": null,
"ip": null
}
},
"card_payments": {
"statement_descriptor_prefix": "BIGGBY",
"statement_descriptor_prefix_kana": null,
"statement_descriptor_prefix_kanji": null
},
"dashboard": {
"display_name": "BIGGBY COFFEE",
"timezone": "America/New_York"
},
"payments": {
"statement_descriptor": "BIGGBY.COM",
"statement_descriptor_kana": null,
"statement_descriptor_kanji": null
},
"payouts": {
"debit_negative_balances": true,
"schedule": {
"delay_days": 2,
"interval": "daily"
},
"statement_descriptor": null
},
"sepa_debit_payments": {}
},
"type": "standard"
}
This is our account's object
The marketplace account that is
Our payout statement descriptor is set to null, so I can't even figure out where the "BIGGBY COFFEE Online Ordering Payout" string is coming from.
lilac citrus
That payout string comes from your Connect Settings which I linked above
Give me another minute, I think I see what is going on.
livid perch
What if we set it to null?
lilac citrus
Okay this is an internal config issue with your account @livid perch. To get this fixed I need you to contact our support team via https://support.stripe.com/contact/login and mention my handle bismarck in your email. Let me know when you have sent it and I'll follow up over email.
livid perch
bismarck without hash or anything, right?
livid perch
Just sent
lilac citrus
Okay thanks. I got it. Will follow up later today over email. Sorry for the confusion on this. We will also work on fixing this for the future so other folks don't run into this issue!