#Osiris

1 messages · Page 1 of 1 (latest)

topaz roostBOT
polar kiln
carmine mortar
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👋 happy to help

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just trying to understand something here, do you mean that this customer has many different plans?

polar kiln
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no, 1 single subscription has multiple products

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instead of all this long text which adds no value, I want to show something like 'Growth Plan' Or just Growth Facts-checked overages and 8 others like stripe shows in checkout page.

carmine mortar
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have you set the subscription's description field?

polar kiln
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will that reflect ? let me try

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Not working for some reason although the docs says it should...

carmine mortar
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did you create a new Portal Session or you just refreshed the page?

polar kiln
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new. sub_1MhW7eJkPG54FAVypYwnhKX4

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here is subscription id for your reference

carmine mortar
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what's shown in the Customer Portal?

polar kiln
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same as above screenshot

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wait the description I added, came at bottom

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so description didn't replace it rather added at bottom

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Growth Plan

carmine mortar
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you need to contact https://support.stripe.com/?contact=true and give them your feedback, and maybe ask them if they know of any other way to solve this issue

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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I'm not sure there is to be honest, but they can relay the feedback to the internal team and let you know if there's a workaround of something that can be done here

polar kiln
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Can I hide this section altogether in portal ?

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will ask support for same but till then I was wondering if there is something.

carmine mortar
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I don't think there is

topaz roostBOT