#FNTCASE OFFICIAL
gusty yacht
lime stirrup
can you elaborate more? What do you mean by background?
lime stirrup
what in there do you want us to check specifically?
there's nothing there that could be wrong
wild vault
It was said that the reason why the shopify customer's payment was unsuccessful was because: the key expired
Requires me to update the key.
I updated according to the document your colleague gave me, but there is a discrepancy between the document and the actual operation, so I don't know if my method of updating the key is correct.
lime stirrup
my colleague asked you to roll the key - which may or may not be correct. I doubt that's the issue.
Have you contacted Shopify about the issue? What did Shopify say?
lime stirrup
this goes back to my original question, how do you know that rolling the key will solve the issue? Have you contacted Shopify to ask for guidance?
Again, this is Shopify's integration, Stripe doesn't know what exactly is wrong which is why multiple of us have asked you to reached out to Shopify first
wild vault
yes , I have contact shopify
lime stirrup
alright, so what did they say?
lime stirrup
so you need to update the key in Shopify?
wild vault
I need to update the key in stripe on developer mode
API KEY
stripe api key expired
If your Stripe API key has expired, you will need to update your API key to ensure your Stripe integrations continue to work correctly. Here are the steps to update your API key:
Sign in to your Stripe account and go to the Developer > API Keys page.
Find the key you want to update and click the "Change Key" button.
Generate a new API key and copy it into your application.
Make sure to use the latest API key in your application.
If you are using Stripe's client library or SDK, you only need to configure the new API key as the default key for the client library or SDK. If you are using your own client library or SDK, you need to configure the new API key as the default key for your application.
Note that after updating the API key, you will need to update all Stripe API calls in your application to use the new API key.
Hope this information helps you update your Stripe API key. If you have any other questions, please feel free to ask me.
This is the documeny
document
lime stirrup
rolling the key is something which is pretty straightforward. I can check if you've rolled the key. But this bit Make sure to use the latest API key in your application. - this is the most important bit and isn't something that I can help with
wild vault
I want to know what is the latest API? which one? in the picture
and which key should I rolled? there have 4 key
lime stirrup
you have two keys, i don't know how your application works, but the ones that you want to copy are the Publishable key that doesn't have Expires in 7 days at the bottom, and the Secret key
wild vault
or can i delete the expires in 7 days key?
I f I need to roll the Publishable key that doesn't have Expires in 7 days,the key will become a Expires in days key, just link that:
lime stirrup
That's up to you. I don't know what application you have that may be using that key. If i were you i would wait to make sure everything is working fine (and isn't using that expires in 7 days key) before deleting it
you already rolled the publishable key before, that's why you have a new Publishable key. Why do you want to roll it again?
wild vault
yes i want to use that non-expiring key but the shopify i use doesn't see where i can enter the key
lime stirrup
then that's something you need to ask Shopify about
wild vault
ok , i will contact them again