mattnenterprise | Stripe Developers | Page 1

light pollenBOT Apr 3, 2023, 3:28 PM

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quaint lily Apr 3, 2023, 3:28 PM

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Hello 👋
Is this for a connect scenario or just a standard stripe account?

quartz condor Apr 3, 2023, 3:30 PM

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This is a Connect scenario.

quaint lily Apr 3, 2023, 3:35 PM

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Gotcha. What kind of connected accounts are you working with?

quartz condor Apr 3, 2023, 3:35 PM

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Express

light pollenBOT Apr 3, 2023, 3:39 PM

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quaint lily Apr 3, 2023, 3:40 PM

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If you're on automatic payouts then you could switch to manual payouts instead and keep a set amount in your account balace

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I don't think we currently have a way for you to defined "reserved" funds on automatic payouts

quartz condor Apr 3, 2023, 4:00 PM

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I have made the switch to manual payouts. Is there a way to automate keeping a set amount ? Or does it have to be done by manually checking and adding to the balance ?

pallid copper Apr 3, 2023, 4:02 PM

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Hi 👋

I think what you mean is a set "reserve balance". We don't currently have that as an option. You would need to check the account balance.

quartz condor Apr 3, 2023, 4:03 PM

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Is the balance under that the reserve balance ?

pallid copper Apr 3, 2023, 4:05 PM

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That's a picture. It doesn't tell me a whole lot

quartz condor Apr 3, 2023, 4:06 PM

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That is from the Stripe dashboard.

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I guess what I want to know is what is the recommend way to keep a balance so we can always successfully handle refunds ?

pallid copper Apr 3, 2023, 4:11 PM

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Currently it would be to check the Stripe balance (manually or programmatically) and ensure payouts leave a sufficient buffer in place.

quartz condor Apr 3, 2023, 4:14 PM

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Would funds have to be manually added or can that be done programmatically ?

pallid copper Apr 3, 2023, 4:17 PM

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Are you a connect platform?

quartz condor Apr 3, 2023, 4:18 PM

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Yeah.

pallid copper Apr 3, 2023, 4:26 PM

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Then you should be able to use Top Ups: https://stripe.com/docs/api/topups

These can be created manually or programmatically

quartz condor Apr 3, 2023, 4:33 PM

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Will top-ups automatically pull the money from the bank account ? We created one in the dashboard and it required us to initiate the transfer with the bank.

pallid copper Apr 3, 2023, 4:36 PM

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Once the bank account connected to your Platform account is verified you should be able to create Topups with the API

quartz condor Apr 3, 2023, 4:50 PM

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What does verified mean ?

pallid copper Apr 3, 2023, 4:51 PM

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This : https://stripe.com/docs/connect/top-ups#verify-bank-account

quartz condor Apr 3, 2023, 4:53 PM

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I went through the top up process in the dashboard Friday and never got that.

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NVM guess I had to go through the process in a different place in the dashboard.

pallid copper Apr 3, 2023, 4:56 PM

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Okay but now you've verified the account?

quartz condor Apr 3, 2023, 5:00 PM

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Have to wait for the micro-deposits for clear in a few days. I believe I understand the process you outlined now. Thanks!

#mattnenterprise