FNTCASE OFFICIAL | Stripe Developers | Page 1

loud templeBOT Apr 3, 2023, 8:03 AM

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swift portal Apr 3, 2023, 8:04 AM

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Hi
What you mean exactly by "I can’t collect money with stripe on shopify"? Are you using Stripe Payout for that ?

hearty charm Apr 3, 2023, 8:07 AM

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Customer cannot pay with card

swift portal Apr 3, 2023, 8:08 AM

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Can you share that requestId/PaymentIntent Id (Stripe Object)
https://support.stripe.com/questions/finding-the-id-for-an-api-request

hearty charm Apr 3, 2023, 8:08 AM

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It shows: Key API expired, I updated the key as required, but still can't pay with card

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My customer submitted an order, but no order information was entered into the stripe, so there is no paymentIntend ID

swift portal Apr 3, 2023, 8:11 AM

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My customer submitted an order, but no order information was entered into the stripe, so there is no paymentIntend ID
If there is no object trakced in Stripe, so. you need to check with Shopify how to correctly set your Stripe key in Shopify, then once you have API failure on Stripe Side don't hesitate to come back and we'll try to narrow this further when you provide some Stripe Object Id.

hearty charm Apr 3, 2023, 8:26 AM

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ok

#FNTCASE OFFICIAL