sandy.nozaki | Stripe Developers | Page 1

alpine agateBOT Mar 31, 2023, 10:27 PM

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wild tapir Mar 31, 2023, 10:29 PM

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Hi, there is not. You'd need to monitor this on your end and initiate the top up manually.

vocal vale Mar 31, 2023, 10:29 PM

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ic

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is there a reason why its not possible?

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like why it has to be manual?

wild tapir Mar 31, 2023, 10:35 PM

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It is just how it works now, I'm happy to share this feedback with the product team if you could add more details as to why you'd want this to happen automatically?

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Aside from, it's just easier...

vocal vale Mar 31, 2023, 10:37 PM

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yeah, we were wondering because we believe itll help reduce concerns when it comes to the balance of the platform becoming negative due to refund and/or chargebacks.

wild tapir Mar 31, 2023, 10:47 PM

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Thank you for sharing

wild tapir Mar 31, 2023, 11:04 PM

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I actually think you can use this: https://stripe.com/docs/add-funds#use-funds. You can add funds to 'Future refunds or disputes or negative balance'

vocal vale Mar 31, 2023, 11:08 PM

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so youre saying set a different fund apart from the platform balance just for refunds and chargebacks

wild tapir Mar 31, 2023, 11:09 PM

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That is correct, it's for future refunds, disputes and negative balances.

vocal vale Mar 31, 2023, 11:09 PM

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ic...

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ok thank you for the info!

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wait i have one more question

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regarding the last sentence..."If you receive an email from Stripe about debiting your bank account, first check your balance."

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so when this future refunds/disputes/neg balance account fund goes to zero, stripe will start deducting from platforms available balance.

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will stripe debit after the platform balance goes negative?

wild tapir Mar 31, 2023, 11:21 PM

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That is correct, Stripe will debit the bank account

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I see your point though, if you never want to have the debit occur.. then it makes sense that I still share your feedback of making an automatic top up available if this balance goes below this threshold.

vocal vale Mar 31, 2023, 11:31 PM

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yeah

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but i just feel like the future refund dispute is kind of ...not sure if thatll be helpful i mean we might as well just have enough in the platform instead of having a separate account cos ultimately, its the same thing just in diff accts

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i just dont see the reasoning behind why we would want to have another account just for refunds disputes

wild tapir Mar 31, 2023, 11:38 PM

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Shared your feedback with the team, thank you!

#sandy.nozaki