musacoli | Stripe Developers | Page 1

indigo shoreBOT Mar 31, 2023, 9:40 PM

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worn belfry Mar 31, 2023, 9:44 PM

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Hi, you need to have an active subscription before you are able to update it, looking at the request id.

warm grail Mar 31, 2023, 9:54 PM

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But the customer does have an active subscription.

At least in the Dashboard it shows that they do

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Can I share the specific account, customer and subscription

worn belfry Mar 31, 2023, 9:57 PM

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I see the subscription.. no need. Still looking

warm grail Mar 31, 2023, 10:11 PM

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Alright, thanks

worn belfry Mar 31, 2023, 10:16 PM

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It looks like that subscription, https://dashboard.stripe.com/test/logs/req_rXpt74jFPLI0mC has a single item and your update request, https://dashboard.stripe.com/test/logs/req_rXpt74jFPLI0mC is attempting to delete the one item. That is why you see the error code and it's recommending that you cancel: https://stripe.com/docs/api/subscriptions/cancel instead.

warm grail Mar 31, 2023, 10:33 PM

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Ohhhh interesting, what would you suggest we change here to make sure it's updating as expected.

worn belfry Mar 31, 2023, 10:37 PM

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Don't delete the item

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Instead, change the quantity etc, https://stripe.com/docs/api/subscriptions/update on the update.

warm grail Mar 31, 2023, 10:39 PM

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But the item in this case is an entirely different product.

#musacoli