lemonade

[simple lagoon]

Hello! You need to be talking to your card issuer and the merchants themselves

[radiant token]

I did

my friend tried buying from two different merchants that I tried and they both had the same problem

2 of my friends had the same problem, card declined

[last ocean]

perhaps the card payments are down on stripe's end for some reason?

Not sure, have not tested that one yet though.

[simple lagoon]

It really could be anything - the merchants themselves may have strict declining rules, it could be an issue with the card or that card issuer, or it could be something else

But that's why you need to talk to the merchants and have them contact us directly

We would need to look at the specific payments that are failing to know more

[last ocean]

Yep (or try it with a test card in a test environment and see if it is declined)

[simple lagoon]

@last ocean I wouldn't recommend that - this isn't a merchant debugging their integration, this is a customer that wouldn't have access to a test environment

[radiant token]

the problem is we have bought from this merchant before

now all of a sudden today it started declining our cards

[simple lagoon]

Again, you'll need to talk to them directly - they (the merchant) is the one with all the details we would need to look into this more

[radiant token]

well the merchants arent responding

[simple lagoon]

You can try contacting support (https://support.stripe.com/contact) to see if they can help more

[radiant token]

i did

they said to contact the merchant too

[undone garden]

Yeah the merchant is who you need to talk to

We can't assist in here unfortunately