artdudejoe | Stripe Developers | Page 1

near micaBOT Mar 31, 2023, 6:01 PM

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graceful fulcrum Mar 31, 2023, 6:01 PM

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Hello! Can you share a request ID and the terminal reader serial number?

celest hearth Mar 31, 2023, 6:01 PM

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Here's one of the requset IDs req_L6UbX6bIw4FiKu

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The reader accepts the payment. Shows an amount due. Accepts payment and the return is what gives us this error.

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$stripe->paymentIntents->retrieve is what throws the error

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Getting the serial number

graceful fulcrum Mar 31, 2023, 6:11 PM

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thanks!

celest hearth Mar 31, 2023, 6:18 PM

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WSC513124048943

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Appreciate it @graceful fulcrum

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Had to get it from the customer

graceful fulcrum Mar 31, 2023, 6:19 PM

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Are they still currently seeing issues? We had a recent terminal outage that I believe was just resolved, that may be realted here

celest hearth Mar 31, 2023, 6:20 PM

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It did stop

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"Terminal outage"? That is that the communications broke temporarily?

graceful fulcrum Mar 31, 2023, 6:21 PM

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Yeah there was an issue on our end that caused these errors

celest hearth Mar 31, 2023, 6:22 PM

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Thanks for the info. Have a good day.

#artdudejoe