mohannad57 | Stripe Developers | Page 1

mild agateBOT Mar 31, 2023, 2:23 PM

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scarlet moon Mar 31, 2023, 2:23 PM

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Sure thing. Can you share the payment intent id's? Could be the customers just don't finish paying

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Would be helpful if you share some successful ones too to compare

versed shell Mar 31, 2023, 2:25 PM

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pi_3Mrho2LsodYOIQPy1ZUWNilq

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that was a failed one
and also these are failed
pi_3MrhniLsodYOIQPy0D1eWxRL
pi_3MrWTpLsodYOIQPy0q5NbcFv

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here is a success from the same stipe account (hyde park success)

pi_3MrXokLsodYOIQPy12BlEZ2d

here are some other failed and success from another account (edmonton):
fail: pi_3MrZgkCV8vmA6JKt1QKwLAIK
fail: pi_3MrX48CV8vmA6JKt0XZKeTzn
success: pi_3MrZhCCV8vmA6JKt18XsA5BB

scarlet moon Mar 31, 2023, 2:31 PM

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So the failed PI's didn't fail. It's just we received no more api calls on them after creation.

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They're in a status of requires_payment_method

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So, I recommend improving logging within your integration so you can get some data on why the customers didn't complete payment

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All we can see is the only API request that was made for those PIs is their creation request

versed shell Mar 31, 2023, 2:33 PM

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so these were not due to a connection error or something like that

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??

scarlet moon Mar 31, 2023, 2:33 PM

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From our end we can't tell. We only received the initial creation api request. If there was a network issue on your end, only your logs would be able to indicate that

versed shell Mar 31, 2023, 2:35 PM

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we have seen one uncaptured PI
can we capture that from dashboard, as it is asking for authorisation?

scarlet moon Mar 31, 2023, 2:36 PM

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Hm can you share that ID?

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You are doing separate auth and capture?

versed shell Mar 31, 2023, 2:37 PM

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one sec

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I'm trying to get it back

scarlet moon Mar 31, 2023, 2:37 PM

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No rush

versed shell Mar 31, 2023, 2:44 PM

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pi_3MrXg7BAWeA01Zfu06MoUjBj

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here it is

scarlet moon Mar 31, 2023, 2:48 PM

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Oh yeah

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It's been authorized but not captured

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So you need to call capture

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https://stripe.com/docs/terminal/payments/collect-payment?terminal-sdk-platform=js#capture-payment

Collect payments

Prepare your application and backend to collect payments using Stripe Terminal.

versed shell Mar 31, 2023, 2:51 PM

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but why wasn't automatically captured as the rest?

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or did we never sent the capture payment API?

scarlet moon Mar 31, 2023, 2:52 PM

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Your code set the capture method to manual for this PI: https://dashboard.stripe.com/logs/req_PcsAWo1oqHFWAl

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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capture_method: "manual"

versed shell Mar 31, 2023, 2:52 PM

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Yes i noticed that,
but how did this get set as such?

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oh ok thank

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thank you very much will check the code on our side

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bye

#mohannad57