#[M] Aurelien Masse

1 messages · Page 1 of 1 (latest)

main grailBOT
rose iron
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Hmm Not sure what you mean by 0.00 eur Invoice. Why is there a 0 Invoice here?

keen hornet
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Hi @rose iron

Let say my plans are
level 1: 20/month
level2: 50/month

As a user I subscribe a level2, I pay 50.

After few days I realize I just need the level1, I go on the customer portal, I click "change" and select the level1 plan.

I have nothing to pay now because I am still on a running plan level2 for the end of the billing cycle, so I pay 0 for now. I validate my choice:

An event invoice.paid is sent to the webhook, with an amount of 0 right? Because I didn;t pay anything.

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Then at the end of the level2 billing cycle a new invoice will be generated, an invoice of 20, and when paid a new event invoice.paid will be issued right?

rose iron
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No I don't think so. It can also depends on if proration happen when click the change on Billing Portal. Have you tried it in Test mode?

keen hornet
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I'm on it right now the proration is activated for the plan changes

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Oh ok I juste realize that on a change of plant there is 2 InvoiceLines, one is negative ammount the other one positive amount so it means that the customer got a credit which will be used for the next paiements I think

main grailBOT
versed fox
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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

keen hornet
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Hi @rough notch Thanks, Yeah I think I'm a bit lost on the way upgrade and downgrade plans work. I'm on it I will come back to you if there is any problem 😉

versed fox
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Yes please, don't hesitate to come back if you have any follow up Question.

keen hornet
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Ok I'm completely lost, I don't understand how the upgrades and downgrades of plan works and I don't find the informations about it

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What I wanted to do is:

I have 2 plans, plan 1: 20/month, plan2 50/month

I subscribe to plan1, all good
I want to upgrade to plan2: I keep the same billing period, I just pay the price difference proration of the time to run on the period minus what I already paid for plan1.

I have a plan2, I want to downgrade to plan1:
I keep the plan2 until the end of the billing period (because I paid it) then I'm charged for the next period at the price of plan1.

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So in the end there is no "credit" or positive balance for the user

versed fox
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the first update (plan 1 ->2) you do it with proration an keeping the billing period unchanged
For the second update: (plan 2->1) you do it with no proration an keeping the billing period unchanged

keen hornet
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Seems so simple when you say it 😄

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Thanks

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but where do I configure that

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(I dont change the plans from my app, I use the customer portal)

versed fox
keen hornet
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Oh, ok. I want to avoid that.
So as I understand it the default behaviour with the customer portal is:

plan1 -> plan2: New billing period at the date I upgrade, the amount is the price of plan2 minus the proration of the unused time on plan1

plan2 -> plan1: New billing period at the date I downgrade, amount of 0, the proration of the unused time on plan2 is added as a positive balance to the customer and will be used until empty on the next bills.

Am I right?

versed fox
keen hornet
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Yeah I will keep the proration. Thanks a lot for all your answers I really appreciate you all do an amazing job.

versed fox
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With pleasure!