Michael Frost

[signal bone]

👋 happy to help

[wheat wigeon]

Hi!

I'm in the dashboard of my connected account acct_1KUWXE2XrUOl91b0

[signal bone]

If you want to access the balance of a Connected Account you can use the https://stripe.com/docs/api/balance/balance_retrieve API with the StripeAccount header

usually you top up your platform account

are you able to top-up connected accounts as well?

[wheat wigeon]

In my connected account dashboard I went to balances -> "Add to balance" button top right corner -> "Add funds to your Stripe balance" dialog opened.

[signal bone]

in this case you can list top-ups https://stripe.com/docs/api/topups/list

also while adding the StripeAccount header

[wheat wigeon]

I followed the instructions and landed and made bank transfer of 25€ po_1Mmjwq2XrUOl91b0kiaGTrBO

[signal bone]

https://stripe.com/docs/api/connected_accounts

[wheat wigeon]

Where have these 25€ gone to? Are the part of the balance now or are they part of the top-ups?

On the Balances page I see "EUR Balance" with "Total €0.00"

[signal bone]

it's part of the top-ups I guess

[wheat wigeon]

And below "Future refunds or disputes or negative balance" -> "Total €25.00"

I don't understand with which api call I can retrieve the 25€

[signal bone]

with the list topups I shared above

and whenever you need to look at a resource on your connected account you use the StripeAccount header

[wheat wigeon]

If I go from the Balances "Overview" tab to the "Top-ups" tab the list is empty. And the same for the API call response.

Do you me connected account dashboard?

[signal bone]

we're not really familiar with everything the Dashboard offers on the channel

so don't really know where the dashboard displays what exactly

but you're telling me that you have created a Top-up on your connected account

if that's the case, then in the API you can list it through the List Topups API with the StripeAccount header

[wheat wigeon]

That is the issue, it doesn't. Neither the dashboard not the API call response.

Only in the dashboard:
"Future refunds or disputes or negative balance

Extra funds to cover future refunds, disputes or a negative balance.

Total €25.00"

[signal bone]

taking a look

please bear with me

[wheat wigeon]

Yes, of course.

According to the docs top ups are only available in the US and for platform accounts. So I won't be able to find my 25€ there.

[signal bone]

I really recommend you contact support

https://support.stripe.com/?contact=true

this is past anything we can really help you with on this channel

[wheat wigeon]

Thanks, will do!