#colton - customer portal

1 messages · Page 1 of 1 (latest)

safe nightBOT
royal spear
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So I believe the one on the left is Stripe Checkout not Customer Portal

ionic lance
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I see

royal spear
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Let me see if this is expected to also work on the Customer Portal

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Can you link the docs page where you see that preview?

safe nightBOT
ionic lance
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Hey sorry

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Yes

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you're right that it's for a checkout page and not the customer portal

royal spear
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Yep yep that's Checkout

ionic lance
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but still -- I would expect customers in the portal to be able to add their bank account information manually

royal spear
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Yeah it looks like it's not supported atm for whatever reason

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Layout is a bit different in the Customer Portal

ionic lance
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Okay got it. This is coming up because of a bank integration not working atm. Is there a place should file a ticket with Stripe to fix one of the bank integrations?

gray oyster
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Yes you can file a ticket with our support team https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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And to be clear, is something on our customer portal page broken when trying to connect to a specific bank? Or are you seeing some other issue with that bank integration?

gray oyster
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colton - customer portal