amdavis | Stripe Developers | Page 1

bright axleBOT Mar 28, 2023, 2:19 PM

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modest gorge Mar 28, 2023, 2:27 PM

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Hello 👋
Apologies for the delay here

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Can you provide more details on what exactly our support shared?

lone kite Mar 28, 2023, 2:29 PM

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It was just this link https://stripe.com/docs/disputes/prevention

modest gorge Mar 28, 2023, 2:40 PM

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Huh that's not helpful at all. My apologies for the poor answer from our support team.
One option that I can think of would be to ask the customer to use a different payment method.

Unfortunately, our team on discord isn't well versed in fraud related declines as such. As far as I know, you can't whitelist/unblock the charge that has been declined already.
If the chat support didn't work for you, I'd recommend emailing our support team via
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

lone kite Mar 28, 2023, 2:41 PM

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OK, many thanks

#amdavis