eoghanobrien | Stripe Developers | Page 1

cloud hollyBOT Mar 27, 2023, 9:10 PM

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amber flicker Mar 27, 2023, 9:11 PM

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Hi there. Can you share more details, or do you have a screenshot that shows what they're seeing exactly?

snow berry Mar 27, 2023, 9:12 PM

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One sec, I'll get a screenshot

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amber flicker Mar 27, 2023, 9:22 PM

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Could you share the rest of the page behind this modal?

snow berry Mar 27, 2023, 9:23 PM

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That's all I received from the customer

amber flicker Mar 27, 2023, 9:30 PM

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Hmm, I see.

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I'll need more details on how they got here. The language in the screenshot above sounds like they're trying to log into Stripe but end customers (those paying for a good or service using Checkout) shouldn't need to do this

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If you get more details from the customer, I recommend checking in with our support team at https://support.stripe.com/?contact=true

snow berry Mar 27, 2023, 9:34 PM

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Is it possible they tried to use Link?

amber flicker Mar 27, 2023, 9:39 PM

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ah yep, you're right!

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If they've used Link before and opted to use Link in this Checkout Session, a verification code will be sent to the phone number they use with Link. They can also choose to "Send code to email instead", which will ask them to "Verify your phone number"

amber flicker Mar 27, 2023, 10:17 PM

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@snow berry let me know if you're all set!

#eoghanobrien