evident | Stripe Developers | Page 1

vernal tinselBOT Mar 27, 2023, 7:28 PM

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cobalt lantern Mar 27, 2023, 7:28 PM

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Hi there

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To clarify, you are looking to receive SEPA Bank Transfers (meaning the customer sends you the funds) or you are looking for SEPA Debit (meaning you input the customer's bank details and then debit their account for the funds)?

storm gulch Mar 27, 2023, 7:31 PM

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the second solution

cobalt lantern Mar 27, 2023, 7:32 PM

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Okay and you are trying to enter these details via your Dashboard but seeing an error?

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How exactly are you trying to enter the details via the Dashboard?

storm gulch Mar 27, 2023, 7:33 PM

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I try to enter it in the customer file, in my dashboard.

cobalt lantern Mar 27, 2023, 7:35 PM

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What button are you hitting specifically?

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It sounds like you are trying to create a bank transfer Payment Method and not a Bank Debit Payment Method based on the error

storm gulch Mar 27, 2023, 7:36 PM

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customer > payment method > add > add an account for bank transfers

Capture_decran_2023-03-27_a_21.33.24.png

cobalt lantern Mar 27, 2023, 7:37 PM

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Yep so that is the issue.

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That is for a bank transfer

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Which seems like your account doesn't have access to at the moment

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But I don't know a ton about the Dashboard as I focus on the API

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I don't believe you can add SEPA Debit accounts via the Dashboard. But really, you are better off reaching out to our Support team about this via https://support.stripe.com/contact/login

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They know more about the Dashboard than I do

storm gulch Mar 27, 2023, 7:39 PM

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I can't find anywhere, how to get this authorization...

#evident