bwurtz-terminal-confirmerror | Stripe Developers | Page 1

neon wraithBOT Mar 27, 2023, 5:48 PM

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queen tangle Mar 27, 2023, 5:49 PM

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bwurtz-terminal-confirmerror

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Looking

boreal night Mar 27, 2023, 5:52 PM

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Thank you!

queen tangle Mar 27, 2023, 5:54 PM

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Damn you do a lot of requests on that reader, just in the span of 15s you did over 200+ requests

boreal night Mar 27, 2023, 5:55 PM

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Oh wow yeah that shouldn't be happening

queen tangle Mar 27, 2023, 5:55 PM

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Ah wait I messed up my filter and added an extra hour

boreal night Mar 27, 2023, 5:56 PM

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Oh ok

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Phew haha

queen tangle Mar 27, 2023, 6:01 PM

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yeah so the most recent request you did that didn't 400 was a call to /cancel_action though it was 30+ seconds before that.
I'm asking my team for help investigating, I'll circle back once I know more

boreal night Mar 27, 2023, 6:09 PM

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Thank you

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Is there any way for me to see more details in the logs than what is available in the Dashboard?

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Also, is there a way to export the data from the logs?

queen tangle Mar 27, 2023, 6:12 PM

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no and no

boreal night Mar 27, 2023, 6:13 PM

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Any word on what the 'other request' was that was causing the issue?

boreal night Mar 27, 2023, 6:13 PM

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queen tangle no and no

Got it

queen tangle Mar 27, 2023, 6:13 PM

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no

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ah someone on my team said you already talked to us about something identical 10 days ago

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did you end up writing to support to investigate?

boreal night Mar 27, 2023, 6:14 PM

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I did not. Is that what I should do now? If they asked me to 10 days ago I forgot...

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You don't mean standard Stripe support do you? Whenever I have technical questions I always get the best help here on Discord

queen tangle Mar 27, 2023, 6:16 PM

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I do mean standard support.

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Ultimately, something strange happened with that Reader and it seems you had the same issue last time. So I would recommend contacting our support team directly to ask them to investigate: https://support.stripe.com/contact

Right now it looks like the Reader's state machine was off for a while and then fixed itself but we'd need to investigate further

boreal night Mar 27, 2023, 6:18 PM

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Ok I'll contact support

#bwurtz-terminal-confirmerror