#Amer Bearat
bold lodge
icy jacinth
Hello 👋
We have a support page here
https://support.stripe.com/questions/pending-refunds-due-to-insufficient-funds-or-stripe-balance
light lake
this support page has 2 cases there. I have this req_F5yuvtSKUP86Ch cc refund came back as succeeded. I have this req_eVLWgrbEwMawjW bank account refund came back as pending. why this happened?
icy jacinth
Looking..
did you use any test cards from here by any chance?
https://stripe.com/docs/testing#refunds
also can you double check if you have enough available balance to be able to refund the amount?
does not look like you have available balance to refund that amount
so refund going to pending status is expected
light lake
oh okay make sense
icy jacinth
👍
light lake
available balance on stripe side?
light lake
we need to deposit money to stripe account to process the refund
icy jacinth
yup