barkha | Stripe Developers | Page 1

halcyon plazaBOT Mar 24, 2023, 5:17 PM

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crystal bison Mar 24, 2023, 5:17 PM

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Hello! Can you give me more specifics? Are you using payment element? Checkout? the payment request button?

stone patio Mar 24, 2023, 5:18 PM

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ok

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https://yummyliciousskin.com/

Yummylicious Skincare

Yummylicious Team

Organic Skincare Serums - Los Angeles - Paris

Our Skin Care Serums offers a broad range of skin care treatments. Each skincare serum can be tailored to the specific needs of your skin!

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when i am checkout with gpay its not working

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i am unable to do the payment

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crystal bison Mar 24, 2023, 5:24 PM

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You didn't actually say what you're using though - are you using PaymentElement? Are you using a plugin or third party?

stone patio Mar 24, 2023, 5:25 PM

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i am using this

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its wordpress site

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i am using stripe plugin

crystal bison Mar 24, 2023, 5:27 PM

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Can you show me a screenshot of what you see when you go to this page? https://stripe.com/docs/stripe-js/elements/payment-request-button

Payment Request Button

Collect payment and address information from customers who use Apple Pay, Google Pay, or Link.

stone patio Mar 24, 2023, 5:28 PM

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crystal bison Mar 24, 2023, 5:31 PM

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Yeah so the reason Google Pay isn't showing up is because you're logged into an active link session - you need to click that link button and log out of LInk in order to see Google and Apple Pay

stone patio Mar 24, 2023, 5:32 PM

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i tried on my phone too

crystal bison Mar 24, 2023, 5:38 PM

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and what do you see when you go that page I sent you on your phone?

stone patio Mar 24, 2023, 5:41 PM

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i tried with many cards

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its not working

crystal bison Mar 24, 2023, 5:43 PM

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ARe you setting up google pay with a real card?

stone patio Mar 24, 2023, 5:44 PM

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yes

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why its asking for card

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if i add card too still not wrking

crystal bison Mar 24, 2023, 6:08 PM

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It's asking you for a card because it think the card you have isn't valid for Google Pay - I don't know why that is

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Are you trying all of this in test mode?

stone patio Mar 24, 2023, 6:13 PM

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it was live

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i tried with test too

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not wrking

crystal bison Mar 24, 2023, 6:23 PM

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Okay so in test mode let's just focus on trying this out on your computer

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Do you still see the link button?

stone patio Mar 24, 2023, 6:25 PM

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on my phone i am seeing gpay icon

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on my computer its link button

crystal bison Mar 24, 2023, 6:27 PM

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On your computer did you do what I mentioned about clicking the link button and logging out?

stone patio Mar 24, 2023, 6:29 PM

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crystal bison Mar 24, 2023, 6:30 PM

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Yeah so you need to click the link button and log out of Link

stone patio Mar 24, 2023, 6:31 PM

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its in private window

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i already logut

crystal bison Mar 24, 2023, 6:32 PM

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Don't use a private window - google pay doesnt work in private windows

stone patio Mar 24, 2023, 6:37 PM

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in normal window

crystal bison Mar 24, 2023, 6:40 PM

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And did you log out of link yet? What do you see when you click the "link" button?

stone patio Mar 24, 2023, 6:41 PM

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crystal bison Mar 24, 2023, 6:46 PM

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okay awesome - thanks for confirming that

halcyon plazaBOT Mar 24, 2023, 6:46 PM

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crystal bison Mar 24, 2023, 6:46 PM

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can you also confirm that you have paymentmethods set up at https://pay.google.com/gp/w/u/0/home/paymentmethods

Sign in - Google Accounts

stone patio Mar 24, 2023, 6:46 PM

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no

crystal bison Mar 24, 2023, 6:47 PM

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You need to add a card there for Google Pay to show up as an option

stone patio Mar 24, 2023, 6:48 PM

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as website owner i had to add card?

crystal bison Mar 24, 2023, 6:48 PM

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No, as a customer you need to add a card to your own google pay account in order to use google pay

stone patio Mar 24, 2023, 6:48 PM

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as customer i already have

crystal bison Mar 24, 2023, 6:49 PM

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Deleted that message since it has your email in it

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Are you logged in to that email on your browser?

stone patio Mar 24, 2023, 6:49 PM

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yes

crystal bison Mar 24, 2023, 6:51 PM

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And you're still saying that https://pay.google.com/gp/w/u/0/home/paymentmethods has no cards in there?

Sign in - Google Accounts

stone patio Mar 24, 2023, 6:52 PM

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it has

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as customer

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i dont think you understand my pblm

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i am seeing i am not pay through gpay

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i am testing out

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i have id which has already gapay still its asking for card

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even i add it card still not able to pay

crystal bison Mar 24, 2023, 6:58 PM

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So you're not asking about why Google Pay isn't showing up? Youre' asking why Google Pay isn't accepting your card?

stone patio Mar 24, 2023, 7:00 PM

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on desktop gpay is not showing

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on mobile showing

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why its not showing on desktop - one ques

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other is why its not accepting cards

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even i put test card than also showing not working

dire cave Mar 24, 2023, 7:03 PM

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If it's not showing up on desktop but is on mobile (and it's the exact same website), then it's either an issue with your wallet or your browser. What do you mean it's not accepting cards?

stone patio Mar 24, 2023, 7:04 PM

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stone patio

please watch this

stone patio Mar 24, 2023, 7:04 PM

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stone patio

see what i am getting error

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its exact same website

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can yiu please test from your end yo may get better idea

dire cave Mar 24, 2023, 7:16 PM

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I recommend you reach out to our support team to get further help on troubleshooting this: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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