Kike Copeiro | Stripe Developers | Page 1

pine impBOT Mar 24, 2023, 4:40 PM

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grizzled warren Mar 24, 2023, 4:40 PM

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In the following images you can see how in the json that can be consulted in Stripe the email of the customer who has been refounded does appear, but nevertheless in Zapier the field always arrives empty (as null).

Can you tell me why and help to capture in Zapier the email of the customer who has received a refound.

This issue only occurs with refounds and never with payments

Thank you so much!!

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In Stripe

Captura_de_Pantalla_2023-03-24_a_las_17.16.17.png

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In Zapier

Captura_de_Pantalla_2023-03-24_a_las_17.14.30.png

boreal rock Mar 24, 2023, 4:41 PM

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Unfortunately Zapier is a 3rd party solution and I can't offer any help about their product. It's not code we control so I can't review it.

grizzled warren Mar 24, 2023, 4:42 PM

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But @boreal rock why is information missing only when a refound occurs and not a payment?
Is it a Zapier or Stripe problem?

boreal rock Mar 24, 2023, 4:44 PM

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Do you have a Payment Intent and Refund ID I can review? Ultimately I can't say

grizzled warren Mar 24, 2023, 4:47 PM

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this is the charge (ch_3MldrSH7Sx9sGDjH0mBG2jAY) which works properly and this is the refound
(re_3MldrSH7Sx9sGDjH0oPH0CWX) which not

boreal rock Mar 24, 2023, 4:52 PM

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There's nothing special or different here. The Refund object does not include the Customer but Zapier could extract that from the related Charge object.

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So there isn't anything wrong with how Stripe is responding

grizzled warren Mar 24, 2023, 5:53 PM

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ok, I will try with Zapier's support

#Kike Copeiro