jainnikesh

[left quarry]

Hi 👋

[alpine olive]

Hi

[left quarry]

What do you mean "pay using an insurance card"?

Do you have an example API request or Payment Intent ID?

[alpine olive]

Do you know insurance card that is available in usa

So we are using a connected account then when the user tries to pay using the terminal using the insurance card

Then it's giving invalid amount

[left quarry]

I still have no idea what you mean by Insurance Card. But let's start with the API request that is throwing the error.

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[alpine olive]

No

Bro

Normal payment through card

[left quarry]

Are you using Stripe?

[alpine olive]

Yes we are using stripe

And we are creating a connected account for all our customers

[left quarry]

Okay so you should be able to provide the API request ID. At that point I can help answer your question

[alpine olive]

Okay wait

But that transaction never completed

So it's not showing in stripe dashboard

[left quarry]

Even a failed API request that throws an error is in your Account logs

[alpine olive]

We do not have logs

Stripe is not generated

[left quarry]

In the Stipe Dashboard, if you have access to the Developer Section, you should see any failed API requests in the Logs section.

[alpine olive]

Ok let me check

Insurance card do we need to set anything

Here

[left quarry]

I'm still waiting on an example. I can't really help more without one

[alpine olive]

Sha card

[left quarry]

An example Payment Intent that shows the error you are referencing. I really need something like that to offer more advise here.

[alpine olive]

Do you know about different types of cards

So, currently the practices receive virtual credit cards from insurances. These cards are loaded with balances for multiple patients at once. So if there are 10 patients who are insured by the same provider, the insurance will send a card of say $1000 to the practice that will hold the payments for all these 10 patients.

The practices currently create a dummy patient in their EHR ( like say the name is Cigna) and process the cards using this dummy patient and then they have to manually enter the payments for all the 10 patients into the EHR balance.

So this is kind of a workaround that I suggested them and it is working well till date but as the number of patients is increasing, it gets difficult to handle.

[left quarry]

I might be able to offer some insight if you provided an example of the errors you were mentioning ealier

[alpine olive]

I am getting only invalid amount

[left quarry]

On what?

[alpine olive]

When user try to do payment using insurance card

{
"error": {
"code": "card_declined",
"decline_code": "invalid_amount",
"doc_url": "https://stripe.com/docs/error-codes/card-declined",
"message": "Invalid amount.",
"param": "",
"request_log_url": "https://dashboard.stripe.com/logs/req_h4KASg32OXO6kY?t=1679596077",
"type": "card_error"
}
}

POST /v1/payment_methods/pm_1MosrgFRSoISGwgOqva8BBNx/attach

[left quarry]

Thank you. That request log URL is what I've been asking for this whole time

[alpine olive]

Ohh ok

Hey

Can you please provide details now ?

[alpine olive]

Hey

Hey

[normal summit]

👋 We're still looking - please be patient!

[alpine olive]

Ok

There

I think there must be some capability Missing in this connected account

[normal summit]

The reason this is failing is because we run a validation on the card when it's attached to a customer. The card issuer is declining that validation with a decline code meaning "invalid_amount"

[alpine olive]

Sha or acha kind of

[normal summit]

If you don't want this validation to be happening you need to be passing "validate: false" when you attach the PaymentMethod to your customer

[alpine olive]

What type of validation are you doing

Like that card have amount or not ?

Because previously same this happened for another connected account

[normal summit]

We're just validating the card with the issuer to ensure it's a valid card

[alpine olive]

But something we did for that account then their customers now able to use insurance card

This is happening only for insurance card

[normal summit]

Again, this is a decline that is coming from the card issuer themself - it's not coming from us so there isn't a "setting" on your stripe account that would change this. The only thing that you could do is bypass the validation by passing validate: false when you make the attachment call

[alpine olive]

But that is risky right to passing validation false

So there must be some other way

There must be something that I have to enable

[normal summit]

Again, there's no setting or "thing you have to enable"

THis is purely a decline on the card issuer's end

Really what you should be doing is using SetupIntents to collect card details, but for you specific flow (or creating the PM and attaching it) the only way to use that card would be for you to bypass the validation on that attachment call

[alpine olive]

So there is no risk ?

[normal summit]

The only risk would be that you save payment methods that don't work - but you can confirm whether they work or not when they're actually used for payment