#jarrett
lyric harness
this is in production mode. In test mode it works as expected.
tidal tree
Hi 👋 can you share the ID of an Invoice where you're seeing this behavior?
lyric harness
i did
tidal tree
You did, apologies
Nothing is readily standing out to me, I'm asking my teammates to take a look.
lyric harness
there clearly is something wrong though right?
like I don’t see how to pay this invoice with no bank information lol
tidal tree
Yes, I meant I don't know what went wrong offhand.
lyric harness
I noticed this customer wasn't generated an ACH Credit Transfer either
lyric harness
i have to step away for a moment but let me know when you have an update.
lavish fable
@lyric harness is this the only example where you've seen this happen, or are there others?
neat ginkgoBOT
lyric harness
I have another invoice for the same customer that was voided
that’s all. Trying to avoid more invoices that need to be voided
just so i don't have you running on a wild goose chase
i reached out on the slack channel i'm in as well incase it was related to a beta we were previously in and just heard this back
lavish fable
I was able to repro this, and we're going to investigate a fix @lyric harness
In the mean time, I think you should be able to create the ACH CT source for the customer to work around this
https://stripe.com/docs/sources/ach-credit-transfer#create-source
lyric harness
I've just done this and the information shows on the hosted invoice page now
can you confirm all is good now? just don't want to give the customer bank information that won't work right in_1Mp9zBF6KG2nMs1lqcwAbeC9 @lavish fable
updates
lavish fable
Yep that should be fine, the missing step was the source creation, which is being looked at
lyric harness
got it