CharterOneT | Stripe Developers | Page 1

novel burrowBOT Mar 23, 2023, 8:10 PM

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hexed flame Mar 23, 2023, 8:10 PM

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Hello, do you have the ID of a payment or refund that this happened with?

queen gust Mar 23, 2023, 8:13 PM

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You mean this reference number? 82711163082000001058184

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hexed flame Mar 23, 2023, 8:14 PM

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I was more looking for the payment intent ID, so that pi_3Lph... ID in the upper righthand corner of your screenshot

queen gust Mar 23, 2023, 8:14 PM

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pi_3LphUQDoSTlFF3aN3sW8pQbG

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This one

hexed flame Mar 23, 2023, 8:14 PM

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Thank you!

queen gust Mar 23, 2023, 8:19 PM

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anything let me know.

hexed flame Mar 23, 2023, 8:27 PM

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Apologies had to bounce between a few threads before looking at that payment. It looks like a normal refund from our side. Also I'm only really familiar with the API and see this refund was initiated from the dashboard. Can you try writing in to our support team and describing the situation to them? They may be more familiar with what is happening with that refund https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

queen gust Mar 23, 2023, 8:34 PM

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Thank you Pompey

#CharterOneT