#stack-underflow

1 messages · Page 1 of 1 (latest)

dry capeBOT
frosty hazel
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hey there! No, this is all calculated automatically based on the periods, and probably the most important detail is for the billing period to align with your usage windows.

gusty depot
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Hmm darn ok. I did see the docs here: https://support.stripe.com/questions/time-zone-customization-changes-to-reports
Would that help to solve what were facing, and is it possible to get that feature enabled for our account?

Time zone customization: changes to reports : Stripe: Help & Support

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dry capeBOT
split robin
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I don't think that would affect the invoice's timestamps. That looks to be talking about reports generated from your dashboard so I think it is saying it will change how those timestamps are presented there.

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Trying to think if there is anything else you can do here but not immediately thinking of a way to change what shows up as the end date timestamp

gusty depot
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I think that would at least help -- the date on the reports that we generate is 1 part of the problem. Ideally we could fix both the invoice PDF and the reports, but if we could at least get the reports to be the right date, that would be a good start!

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What would we have to do to get that enabled for us to test with?

split robin
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Gotcha, I think reaching out to our support team would be the first step there. They are the ones who can enable things like that on your account https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.