ryanw | Stripe Developers | Page 1

unique vigilBOT Mar 23, 2023, 5:23 PM

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desert trench Mar 23, 2023, 5:24 PM

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Hello! Can you tell me more about the process and when exactly you need to trigger it?

late burrow Mar 23, 2023, 5:25 PM

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Essentially, we want to implement logging when a 3DS challenge is faced, so that we know when challenges happen.

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And then customer support is aware and can act accordingly if a user is facing further issues

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but essentially, we just want to identify on our end through our own monitoring that a challenge has indeed been issued

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This logging doesn't need to be immediate, just need it to happen at some point, on any 3DS challenge

desert trench Mar 23, 2023, 5:33 PM

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Gotcha. You can look at the Charges associated with the Payment Intent and see if payment_method_details.card.three_d_secure is populated or not: https://stripe.com/docs/api/charges/object#charge_object-payment_method_details-card-three_d_secure

late burrow Mar 23, 2023, 5:40 PM

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nice, thank you! One interesting thing I notice as well is the payment_intent.next_action field

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would the following also identify a 3DS challenge?
next_action.type == "use_stripe_sdk" and next_action.use_stripe_sdk.type == "three_d_secure_redirect"

desert trench Mar 23, 2023, 5:43 PM

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The use_stripe_sdk is for internal use only and is subject to change at any time. You should not use anything inside there.

late burrow Mar 23, 2023, 5:44 PM

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got it, that makes sense. Alright then, I'll follow your original suggestion. Thanks!

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Hmm, I did a test of this, and it appears the charges data field is empty on the event?

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This is the data I get:

      "object": "list",
      "data": [
      ],
      "has_more": false,
      "total_count": 0,
      "url": "/v1/charges?payment_intent=[redacted]"
    },```

desert trench Mar 23, 2023, 5:55 PM

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Can you give me the Payment Intent ID?

late burrow Mar 23, 2023, 5:55 PM

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To clarify, we want to identify any 3DS challenge, whether the customer successfully paid or not. So perhaps there isn't always a charge?

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sure, wasn't sure if that was sensitive - it's pi_3MoXErGcOvBbq6Ss0Qk1Yaad

desert trench Mar 23, 2023, 5:59 PM

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Payment Intent IDs are not sensitive.

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Hm, that Payment Intent does have at least one Charge associated. What are you seeing in the latest_charge property?

late burrow Mar 23, 2023, 6:02 PM

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Ah yes, I did eventually go through with payment, so I do see a charge now... but I was specifically looking at the payment_intent.requires_action event here, where the charges list is empty, and latest_charge is null in that event as well

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It'd be ideal to hook into that requires action event to identify this

desert trench Mar 23, 2023, 6:03 PM

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I don't think that's possible. You need to wait until the Charge exists.

late burrow Mar 23, 2023, 6:04 PM

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What if the user never completes the challenge, and abandons the session? Will a charge be generated then?

desert trench Mar 23, 2023, 6:20 PM

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I think it depends on what requests 3D Secure, actually. I don't think there will always be a Charge, no.

late burrow Mar 23, 2023, 6:33 PM

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So with that, is there any surefire way to identify a 3DS challenge has happened, regardless of if the user pays, abandons, etc?

desert trench Mar 23, 2023, 6:35 PM

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Not that I can think of, no. There will always be exceptions to all of the approaches I can think of. Let me ask internally though, someone else may have a way to do it.

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Yeah, no, we don't think this is possible. You can come close with the Charges approach, but we can't think of a way to do this across the board every single time.

late burrow Mar 23, 2023, 6:47 PM

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got it, appreciate you looking around. We'll have to figure something else out on our end then. Thanks for the help!

#ryanw