Monkeyy | Stripe Developers | Page 1

limpid havenBOT Mar 23, 2023, 2:56 PM

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balmy glade Mar 23, 2023, 2:57 PM

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Hi. You can ask your question in this thread

thorn sandal Mar 23, 2023, 2:57 PM

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Hi

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Why can't my stripe account link to online customer service?

balmy glade Mar 23, 2023, 2:58 PM

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What do you mean exactly?

thorn sandal Mar 23, 2023, 2:59 PM

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My account address needs to be verified but it has been 4 weeks and the review has not been completed

balmy glade Mar 23, 2023, 2:59 PM

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Ah I see. You should be able to reach out through this form: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

thorn sandal Mar 23, 2023, 3:01 PM

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Can't it be solved through online customer service?

balmy glade Mar 23, 2023, 3:03 PM

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Yeah but likely there's something wrong with your account so those options are unavilable

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That's why I recommend reaching out through the email form

thorn sandal Mar 23, 2023, 3:05 PM

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I have been contacted by email.

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But I've been waiting for 4 weeks

balmy glade Mar 23, 2023, 3:05 PM

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Yeah so you'll need to follow up there again

thorn sandal Mar 23, 2023, 3:05 PM

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still didn't solve my problem

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No way to speed things up?

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I have submitted the proof of address you requested

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The proof of address is also consistent with the proof of address on my account, but the email still says that the address is inconsistent

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Can I submit proof of address information for online review here?

balmy glade Mar 23, 2023, 3:10 PM

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Unfortunately we can't help with that in here as this isn't support. We just help developers with API questions. You'll need to reach out to support through email. If your original email isn't getting responses, you can fill out a new one

#Monkeyy