Hân Trần JP | Stripe Developers | Page 1

boreal iceBOT Mar 23, 2023, 6:46 AM

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vernal quest Mar 23, 2023, 6:47 AM

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Um that looks like network error

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Do you experience it all the time or intermittent?

drowsy marten Mar 23, 2023, 6:49 AM

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It's all the time, but the weird thing is it's only happen on some server.

vernal quest Mar 23, 2023, 6:52 AM

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That means the server has some trouble connect to Stripe. I would recommend run this test on those servers https://github.com/stripe/stripe-reachability

GitHub

A bash script to test access to the Stripe API - GitHub - stripe/stripe-reachability: A bash script to test access to the Stripe API

drowsy marten Mar 23, 2023, 6:52 AM

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[2023-03-22 22:12:43] prod.ERROR: Could not connect to Stripe (https://api.stripe.com/v1/customers?email=xxxx%40gmail.com&limit=15). Please check your internet connection and try again. If this problem persists, you should check Stripe's service status at https://twitter.com/stripestatus, or let us know at support@stripe.com.

We tried to ping the endpoint from the server, it's indeed timeout

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We can ping to any other API (different website) such as Paypal but not with Stripe

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root@hx-com-001:~# curl -LI https://api.stripe.com
curl: (28) Failed to connect to api.stripe.com port 443: Connection timed out

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is it possible that Stripe block our server?

vernal quest Mar 23, 2023, 6:58 AM

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That' hard to tell but unlikely to happen. It could be the network environment of the specific server

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I would recommend review the network setup until the reachability script above returns OK

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