domhacking | Stripe Developers | Page 1

lucid patrolBOT Mar 22, 2023, 3:56 PM

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iron moat Mar 22, 2023, 4:00 PM

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Hey there

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Which reader are you working with?

charred mortar Mar 22, 2023, 4:05 PM

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WisePad 3

slim ingot Mar 22, 2023, 4:06 PM

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Hi 👋 Thank you, for that clarification taking a closer look.

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It looks like didStartInstallingUpdate is thrown when a reader's update is expected to take longer than 30 seconds.

Mandatory updates should prevent your application from connecting to the reader until the required update is successfully installed on the reader.

If an optional update is available, then didReportAvailableUpdate should be thrown.

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Handling the update process is covered in more detail here, but please let me know if you had already referenced this and the contents did not address your questions/concerns:
https://stripe.com/docs/terminal/payments/connect-reader?terminal-sdk-platform=react-native&reader-type=bluetooth#update-reader

charred mortar Mar 22, 2023, 4:14 PM

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Ok thank you I will have a read through.

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I think I am doing it correctly as the download starts but then after about 13% the update stops.

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And I get this error:

{code: "READER_ERROR.READER_SOFTWARE_UPDATE_FAILED", message: "Update failed due to configuration error"}

indigo shadow Mar 22, 2023, 4:19 PM

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@charred mortar hello, catching up here

1/ the same reader, does it update through the Stripe app?

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cause if not, then it might be a firmware config issue on the reader

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you mentioned it does fine on the Stripe app?

charred mortar Mar 22, 2023, 4:22 PM

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Hey @indigo shadow , Yes it does update through the stripe app. But will not on my app

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In my code is there anything that could be blocking that?

indigo shadow Mar 22, 2023, 4:23 PM

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and the "Stripe App" here is the Terminal example app?

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how far does it update with that?

charred mortar Mar 22, 2023, 4:23 PM

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Payment for stripe

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But I will try the terminal example app now. Good point.

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get 13%

indigo shadow Mar 22, 2023, 4:25 PM

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sorry still unclear, it only updates to 13% with the Payment For Stripe app?

charred mortar Mar 22, 2023, 4:25 PM

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Sorry

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Payment For Stripe -> Works
My App -> 13% - 22%
Example App -> Trying now

indigo shadow Mar 22, 2023, 4:29 PM

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gotcha!

charred mortar Mar 22, 2023, 4:37 PM

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I think the example app looks like it is failing as well.

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@indigo shadow

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I have not received an error message yet

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Ok error received

indigo shadow Mar 22, 2023, 4:42 PM

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ah ok then I think the issue is with the reader itself

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you should talk to Stripe Support at https://support.stripe.com/contact

charred mortar Mar 22, 2023, 4:42 PM

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But I have tried multiple readers

indigo shadow Mar 22, 2023, 4:42 PM

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wait, multiple readers can't be updated by the Terminal Example app?>

charred mortar Mar 22, 2023, 4:43 PM

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Well, I have tried three terminals on my app and they both fail to update.

I have just one of those readers on the example app and it also fails.

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I would assume that if I tried another reader I would get the same message.

indigo shadow Mar 22, 2023, 4:55 PM

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yeah that sounds like an issue with the Readers

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they could have bad firmware on them

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so I recommend reaching out to Stripe support at https://support.stripe.com/contact and explaining that you tried multiple readers through Stripe's example Terminal app

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and none updated

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and that they should send you a different reader to try

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also share with them the Reader serial number, the firmware version number etc

charred mortar Mar 22, 2023, 5:00 PM

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Ok

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I think it sounds like an issue with the RN example code or RN wrapper?

indigo shadow Mar 22, 2023, 5:01 PM

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neither

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actually ah you tried the RN example app

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try the Terminal iOS example app just to rule RN out entirely

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and see if that updates fully

charred mortar Mar 22, 2023, 5:14 PM

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Cool cool

#domhacking