#Matty
fervent hull
Hello, do you have the ID of a subscription that this happened with (sub_1234)?
fervent hull
Thank you checking in to that subscription
placid sable
Thanks!
fervent hull
Are all of the subscriptions failing their first payment or are you also seeing this for subscriptions that fail a renewal payment?
placid sable
This is for their first payment when we setup the sub.
fervent hull
I am not sure if the retry schedule is for the first payment. I know we expire subscriptions if the first payment isn't paid for 24 hours but I am not sure if that can/is supposed to be pushed off by the retry schedule
placid sable
Can we manually retry an expired sub?
fervent hull
For an expired subscription you would have to create a new subscription to attempt to charge like that again. Subscriptions cannot be revived unfortunately
placid sable
OK. How can I confirm that a sub being setup won't be retried?
fervent hull
With the automatic retries that you have in your settings? Or something else? Still looking in to the automatic retry setting myself
placid sable
Here is what we have set. Doesn't say anything about first payment.
fervent hull
So I confirmed with colleagues that automatic retries are not supposed to happen here, just for renewals
What happened with this subscription is that it was created with a trial but also an invoice item with a price, so we Stripe wanted the user to pay for that initial invoice item within 24 hours for the subscription to become active
placid sable
OK. So if it fails the first setup... do we need to tell it to retry within 24 hours?
fervent hull
Yes, you would need to make another pay call on the invoice and it would probably be a good idea to reach out to the user to put in a new payment method if they are already gone from your website
If they are still on session when the payment fails it is probably a good idea to ask for a different payment method while they are still with you
placid sable
OK. We have a pre-order process for these subscriptions. It's a kit that goes out to all users monthly at the same time, so these were collected months before in some cases.
Two Questions:
- Can we tell an invoice to automatically retry?
- If we retry the invoice in the sub again and it passes, will it automatically start the sub if successful?
fervent hull
For #2 the answer is yes. That payment succeeding will move the subscription in to an active state. I will check in to whether there is a way for automatic retries to work with that invoice here
placid sable
Thank you for the time and the help Pompey. I appreciate it.
toxic flameBOT
fervent hull
Unfortunately it looks like there isn't a way to have automatic retries retry that first payment here. The schedule only allows for retrying after a day and that is when the subscription would become inactive. I think you might need to schedule your own time to retry the payment via the API within a day here