#Shimaa
rain rampart
@leaden spade can u help us in this ?
leaden spade
What's the issue exactly?
Is this in test mode? I'd recommend redacting that screenshot if not (it contains PII)
rain rampart
the issue with our client who can't add their credit card because of this error
No it is live mode
leaden spade
Please delete the screenshot
leaden spade
That looks like Checkout to me?
rain rampart
yes
sharp kelp
we are using this this stripe doc to verify the card data
https://stripe.com/docs/payments/accept-a-payment?platform=ios&ui=payment-sheet#ios-setup
leaden spade
Then that's not Checkout
leaden spade
What is your acct_xxx ID?
sharp kelp
dashboard acc_id ???
leaden spade
Your Stripe account ID yes
sharp kelp
a sec plz
rain rampart
can we provide customer id instead ?
leaden spade
Sure
sharp kelp
cus_NZ84fI9pT2McfS
leaden spade
Yeah unfortunately this seems like some kind of front-end validation issue, there's no logs indicating any problems
Have you check the characters and tried multiple times?
sharp kelp
is there any way to skip zip code validation from ios ???
the user checked it couple of times
tardy prismBOT
leaden spade
No, we require postal codes for UK cards for AVS: https://stripe.com/docs/disputes/prevention/verification#avs-check
