chunyu | Stripe Developers | Page 1

dark wharfBOT Mar 22, 2023, 1:04 AM

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nimble umbra Mar 22, 2023, 1:04 AM

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Hi there, can you tell me more?

red osprey Mar 22, 2023, 1:06 AM

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our customer said he can't connect his bank account. it shows a blank page after tapping share my data button on BOA page

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our two customers have the same problems and both of them are using BOA

nimble umbra Mar 22, 2023, 1:07 AM

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OK, I need more context. Is it about ACH direct debit?

red osprey Mar 22, 2023, 1:08 AM

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let me ask

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not about ACH, he just can't connect his bank account of BOA

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nimble umbra Mar 22, 2023, 1:16 AM

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This looks like ACH to me though.

red osprey Mar 22, 2023, 1:16 AM

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the second picture is from stripe

nimble umbra Mar 22, 2023, 1:17 AM

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Are you using SetupIntent to collect this ACH payment method? If so, can you share with me the SetupIntent ID?

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Hmm, wait a second, are you in test mode?

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In test mode you should use the test account number (https://stripe.com/docs/payments/ach-debit#test-account-numbers), not the actual BoA account number.

ACH Direct Debit payments

Learn how US-based businesses can accept payments with ACH Direct Debit.

red osprey Mar 22, 2023, 1:18 AM

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no i am not in test mode, i just wanna let you know where the problem occurs

nimble umbra Mar 22, 2023, 1:19 AM

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OK, then I need the SetupIntent ID, or the request ID

red osprey Mar 22, 2023, 1:19 AM

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nimble umbra Mar 22, 2023, 1:23 AM

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I'm unable to troubleshoot based on these screenshots. Can you ask for the relevant SetupIntent IDs or request IDs from your developer?

red osprey Mar 22, 2023, 1:23 AM

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ok wait a minute

red osprey Mar 22, 2023, 1:38 AM

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"id": "seti_1MoAdwCw4MyjxsUidtSXFCoJ"

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he tried many times and this is one of those

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API: /v1/setup_intents

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@nimble umbra

nimble umbra Mar 22, 2023, 1:40 AM

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Got it, let me take a look

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OK. So I don't see any confirmation request for this SetupIntent. Also based on the screenshot, it looks like the BoA is unable to authenticate your customer.

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I'd suggest your customer to reach out to BoA for assistance.

red osprey Mar 22, 2023, 1:54 AM

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got it, thank you

red osprey Mar 22, 2023, 3:08 AM

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@nimble umbra

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another problem pls

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i have connected my BOA account successfully , but there’s nothing of when retrieve my payment methods

nimble umbra Mar 22, 2023, 3:11 AM

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How do you retrieve your payment method?

red osprey Mar 22, 2023, 3:15 AM

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nimble umbra Mar 22, 2023, 3:20 AM

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Can you also share with me the setupIntent ID?

red osprey Mar 22, 2023, 3:21 AM

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ok wait minute

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"id": "seti_1MoHwzCw4MyjxsUim5ZU1dAJ"

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@nimble umbra

nimble umbra Mar 22, 2023, 3:30 AM

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The setupIntent's status is still requires_payment_method, not succeeded

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How do you confirm the setupIntent from your code?

red osprey Mar 22, 2023, 3:32 AM

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do you mean after Bank of America gives me the successful response , i still need to confirm

nimble umbra Mar 22, 2023, 3:32 AM

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Yes

red osprey Mar 22, 2023, 3:33 AM

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such as when the http status is 200, then i sent the confirm request to stripe to confirm the setupIntent

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right ？

nimble umbra Mar 22, 2023, 3:34 AM

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It'll be easier if you can share with me the code

red osprey Mar 22, 2023, 3:36 AM

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i see that we didnt sent confirm request indeed

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so do you still need the code?

nimble umbra Mar 22, 2023, 3:38 AM

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That probably means your code doesn't confirm setupIntents

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I'd suggest you to check your code, let me know if you need any help.

red osprey Mar 22, 2023, 3:40 AM

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ok thanks let me check it

dark wharfBOT Mar 22, 2023, 3:57 AM

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red osprey Mar 22, 2023, 6:30 AM

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i have a problem about connecting bank account

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dose anyone can help me please ?

bright drift Mar 22, 2023, 6:35 AM

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Hi, taking over here

red osprey Mar 22, 2023, 6:35 AM

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ok thanks

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let me describe my problem

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i use H5 to connect my bank account，everything is ok and there 5 steps

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select Bank of America

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login BOA

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click share my data

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click link account

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click done

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after the 5 steps have been completed, i can retrieve the account info

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do you understand what i said gentleman ? this is a right case

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in H5 site

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but when i use APP to do these same steps, it doesn't work

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when i went to the 3 step and clicked the "share my data", it shows the page below

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@bright drift

bright drift Mar 22, 2023, 6:47 AM

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Catching up. So this is SetupIntent correct? and you use it with a PaymentElement?

red osprey Mar 22, 2023, 6:48 AM

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yes i use PaymentElement that stripe provides

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i just want let you know , H5 site is ok, APP site is not ok

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when i use APP the click "share my data", it doesn't show me pages like 4 and 5

bright drift Mar 22, 2023, 7:04 AM

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Could you elaborate what is H5?

red osprey Mar 22, 2023, 7:10 AM

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that means Web side

bright drift Mar 22, 2023, 7:16 AM

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I would like to check the Setup Intent Id again, do you have a sample working SetupIntent Id and a not-working SetupIntent Id?

red osprey Mar 22, 2023, 7:16 AM

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we have APP side and Web side

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"id": "seti_1MoJmuCw4MyjxsUieEpPI1Sq"

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this is working Id

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"id": "seti_1MoJttCw4MyjxsUicsumOYwY" this is not-working id

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PC is working，App is not working， and our app is using Web view

bright drift Mar 22, 2023, 7:31 AM

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Um why do you use Web version inside webview of an Native App? Wasn't our native SDKs working?

dark wharfBOT Mar 22, 2023, 8:02 AM

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#chunyu