Shmyze | Stripe Developers | Page 1

bitter quiverBOT Mar 21, 2023, 11:19 PM

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errant ember Mar 21, 2023, 11:20 PM

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Could you provide more details? Do customers see the same behavior on iOS vs Android? Which mobile browser are they using? Are you able to reproduce the issue?

lofty abyss Mar 21, 2023, 11:22 PM

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Thanks for the quick reply.
I do not have an andriod to test on but can confirm it is not working on IOS. I can replicate the issue as well.

I have tried on both IOS safari and IOS chrome. Both did not work on.

errant ember Mar 21, 2023, 11:23 PM

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Do you have a test environment/link where I can try to reproduce?

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Ideally, this should be a test mode environment

lofty abyss Mar 21, 2023, 11:24 PM

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the site is a new build so we can test on there. I can provide the link

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https://greendalecabins.ca/booking-payments/?wpbs-payment-id=eUXC74jZZI3C8CAwhWO641a1abe6b12c

Greendale Cabins

Booking Payments

errant ember Mar 21, 2023, 11:27 PM

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Hm, are you sure this works on desktop? I can put my cursor in the Cardholder Name field but not the Card Details field

lofty abyss Mar 21, 2023, 11:27 PM

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it works on my desktop, but did not work on desktop incognito

errant ember Mar 21, 2023, 11:29 PM

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@lofty abyss please delete the image above, or redact it to remove the card number

lofty abyss Mar 21, 2023, 11:29 PM

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oh it isnt workin in desktop safari though

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its fake

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sorry

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that card number is fake i was testing

errant ember Mar 21, 2023, 11:29 PM

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Got it, okay! As an aside, you can use these test card numbers: https://stripe.com/docs/testing

lofty abyss Mar 21, 2023, 11:30 PM

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oh wicked

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saving that

errant ember Mar 21, 2023, 11:33 PM

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This site also appears to be using your live mode publishable key with live mode PaymentIntents

lofty abyss Mar 21, 2023, 11:34 PM

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ok, I am not sure what means lol. It is built in through a plugin called WP Booking System. I have made purchases through successfully just found this mobile issue where no CC can be entered. but seems it is more than just mobile now lol

errant ember Mar 21, 2023, 11:35 PM

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ah got it. yep, just found the reference to WP Booking System in the code

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If you and your team are not the ones writing the frontend code that uses Stripe.js, I recommend working with the plugin's support team directly on this

lofty abyss Mar 21, 2023, 11:36 PM

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we did not directly do it. Do you know if this issue has been reported before for other things?

errant ember Mar 21, 2023, 11:41 PM

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I can't say exactly, as it's possible that others who may have encountered this issue worked it out with the plugin's support team directly

bitter quiverBOT Mar 21, 2023, 11:56 PM

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lofty abyss Mar 21, 2023, 11:56 PM

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ok that makes sence

lofty abyss Mar 22, 2023, 12:21 AM

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@errant ember so I found the issue. Site ground has a stock plugin call Siteground Optimizer that was blocking the js file on mobile.

#Shmyze