West97 | Stripe Developers | Page 1

weak radishBOT Mar 21, 2023, 4:36 PM

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winter mango Mar 21, 2023, 4:37 PM

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Hello

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Are you a developer?

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Can you provide an example PaymentIntent ID that I can look at?

fathom herald Mar 21, 2023, 4:39 PM

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pm_1MnvNcHy5YHmEN9qcajkcGlG

winter mango Mar 21, 2023, 4:41 PM

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Those look like normal declines to me where the issuing bank is declining payment

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Looks like you have had the same customer attempt multiple times and they got declined.

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Overall this doesn't look to be an integration or API issue so I can't really help you further. If you want further analysis on these declines then I recommend reaching out to our Support team via https://support.stripe.com/contact/login

fathom herald Mar 21, 2023, 4:43 PM

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Okay so the 3 payments of 3 different peoples are decline by the bank ?

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Can i give you an other payment id to look ?

winter mango Mar 21, 2023, 4:45 PM

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Yep just looks like the bank declined these transactions.

fathom herald Mar 21, 2023, 4:45 PM

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pm_1Mo4kUHy5YHmEN9qZvoUX1Dz

winter mango Mar 21, 2023, 4:45 PM

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I see the 3 different folks you are talking about

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So yeah nothing else I can do here really

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Really the best thing is for those folks to reach out to their bank and ask why the bank is declining their payment

fathom herald Mar 21, 2023, 4:46 PM

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But one of them when they ask for the bank validator

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The amount was 00,00

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Or the amount is 450€ ?

winter mango Mar 21, 2023, 4:47 PM

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Interesting. Do you have the corresponding PaymentIntent for that screenshot?

fathom herald Mar 21, 2023, 4:47 PM

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Amount = Montant

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This one
pm_1Mo3SJHy5YHmEN9qCIHvmLnB

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On the log you have amount refunded : 0

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And you don’t have it on a payment which was accepted

winter mango Mar 21, 2023, 4:49 PM

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Give me a moment to look

fathom herald Mar 21, 2023, 4:49 PM

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Okay

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winter mango Mar 21, 2023, 4:53 PM

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Yeah I'm not seeing anything wrong from our end. I can see that we sent an amount of €450.00 to the issuer. I'm not sure why they are showing a 0 amount in their hosted authentication modal.

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To be clear, we don't control what the issuing bank shows at that point.

fathom herald Mar 21, 2023, 4:54 PM

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Okay

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That’s weird

winter mango Mar 21, 2023, 4:55 PM

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Here is what I'd recommend: I'd ask these customers to contact their bank and ask them for any evidence from the banks end that indicates something is wrong. Then you want to send an email to our Support team at https://support.stripe.com/contact/login with these details and our team can do a deeper investigation to ensure everything is functioning correctly

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As far as I can see, everything looks completely normal from our side

fathom herald Mar 21, 2023, 4:55 PM

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Okay

winter mango Mar 21, 2023, 4:55 PM

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I would guess this is something specific to this one bank, otherwise we would likely be aware of a broader issue if it was happening across banks.

fathom herald Mar 21, 2023, 4:56 PM

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No i know the bank and that’s not normal they put 0€ on the amount

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And since yesterday all my payments are declined with AfterPay. Seems really weird

winter mango Mar 21, 2023, 4:58 PM

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I mean most of them are from the same Customer so hard to say exactly. I really think you are better off reaching out to our Support team about this — they are more savvy with declines since I just focus on the API integration side of things.

weak radishBOT Mar 21, 2023, 5:13 PM

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#West97